Privacy Policy

Last Updated: August 3, 2026

1. Introduction

Welcome to SHE – Satrang Handicraft Enterprise (“SHE”), the flagship social enterprise of Pahel Pakistan – An Initiative for Inclusive Human Development.

At SHE, we are committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, create an account, purchase our products, subscribe to our communications, or otherwise interact with our services.

By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide, including when you:

  • Create an account on our website.
  • Purchase products from our online store.
  • Subscribe to newsletters or promotional communications.
  • Contact us through email, telephone, social media, or contact forms.
  • Participate in surveys, campaigns, events, or promotional activities.

The personal information we may collect includes:

  • Full name
  • Email address
  • Telephone or mobile number
  • Billing address
  • Shipping address
  • Order history
  • Customer correspondence
  • Marketing preferences

Payment information is securely processed by trusted third-party payment providers. SHE does not store complete credit or debit card information on its own servers.

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders.
  • Arrange shipping and delivery.
  • Process secure payments.
  • Provide customer service and respond to enquiries.
  • Improve our products, website, and customer experience.
  • Personalize your shopping experience.
  • Send newsletters, product updates, and promotional offers where you have provided consent.
  • Prevent fraud, unauthorized transactions, and misuse of our website.
  • Comply with applicable legal and regulatory obligations.

We do not sell or rent your personal information to third parties.

4. Payment Processing

Payments made through our website are securely processed by trusted third-party payment gateways using industry-standard encryption and security protocols.

These payment providers maintain their own privacy and security policies, and we encourage customers to review them before completing transactions.

5. Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality and enhance your browsing experience.

Cookies help us:

  • Remember your preferences.
  • Maintain shopping cart functionality.
  • Analyse website traffic and performance.
  • Improve website usability.
  • Deliver relevant content and marketing.

We may also use analytics services such as Shopify Analytics, Google Analytics, or similar platforms to better understand website usage.

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Information Sharing

We share personal information only when necessary to operate our business and provide our services.

Your information may be shared with:

  • Our e-commerce platform provider.
  • Secure payment processors.
  • Courier and logistics partners.
  • Website hosting and IT service providers.
  • Email marketing service providers where you have subscribed.
  • Government or regulatory authorities where disclosure is required by law.

All service providers are expected to maintain appropriate confidentiality and security standards.

7. Data Security

Protecting your information is one of our highest priorities.

We implement appropriate administrative, technical, and physical safeguards, including:

  • Secure website hosting
  • SSL encryption
  • Restricted access to customer information
  • Secure payment processing
  • Regular security updates and monitoring

While we apply industry-standard security practices, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Account Responsibilities

If you create an account on our website, you are responsible for maintaining the confidentiality of your username and password.

You agree to notify us immediately of any unauthorized use of your account or suspected security breach.

SHE shall not be responsible for losses resulting from your failure to protect your account credentials.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of your personal information where legally permitted.
  • Withdraw consent for marketing communications.
  • Request a copy of your personal information.
  • Object to or restrict certain processing activities where permitted by law.

Requests may be submitted using the contact details provided below.

10. International Customers

SHE proudly serves customers around the world.

If you access our website from outside Pakistan, your information may be processed or stored in Pakistan or in countries where our trusted service providers operate.

We take reasonable measures to ensure your personal information remains appropriately protected regardless of where it is processed.

11. Data Retention

We retain personal information only for as long as necessary to:

  • Complete customer transactions.
  • Provide customer support.
  • Meet legal, tax, and accounting obligations.
  • Resolve disputes.
  • Prevent fraud.
  • Improve our services.

When information is no longer required, it will be securely deleted or anonymized.

12. Marketing Communications

Customers who subscribe to our communications may receive updates about:

  • New product collections
  • Artisan stories
  • Sustainability initiatives
  • Events and exhibitions
  • Promotions and special offers

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

13. Children’s Privacy

Our website is intended for adults or individuals accessing it under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable laws. If we become aware that such information has been collected unintentionally, we will take reasonable steps to delete it promptly.

14. Third-Party Websites

Our website may contain links to third-party websites or social media platforms.

SHE is not responsible for the privacy practices, content, or security of those external websites. We encourage users to review the privacy policies of any third-party websites they visit.

15. Website Availability and Device Security

While we strive to maintain a secure and reliable website, we cannot guarantee uninterrupted access or that the website will always be free from viruses, malware, or other harmful components.

Users are responsible for maintaining appropriate security measures on their own devices.

To the fullest extent permitted by law, SHE shall not be liable for any loss or damage arising from the use of our website, except where such liability cannot legally be excluded.

16. Intellectual Property

Unless otherwise stated, all content available on this website, including but not limited to:

  • SHE name and branding
  • Logos
  • Product designs
  • Craft designs and patterns
  • Images
  • Photographs
  • Videos
  • Catalogues
  • Text
  • Graphics
  • Website design
  • Marketing materials

is the exclusive intellectual property of Pahel Pakistan and SHE – Satrang Handicraft Enterprise, or is used under an appropriate licence.

No content may be copied, reproduced, distributed, modified, published, or commercially exploited without prior written permission.

17. Force Majeure

SHE shall not be liable for delays or failures in performing its obligations where such delays or failures result from circumstances beyond its reasonable control, including natural disasters, floods, earthquakes, fires, pandemics, strikes, government actions, transportation disruptions, internet outages, cyber incidents affecting infrastructure, or other force majeure events.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operational practices, technology, or applicable legal requirements.

The updated version will be published on this page together with the revised “Last Updated” date.

Your continued use of our website following the publication of any changes constitutes your acceptance of the updated Privacy Policy.

19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

SHE – Satrang Handicraft Enterprise
Flagship Social Enterprise of Pahel Pakistan – An Initiative for Inclusive Human Development
Email: info@shehandicrafts.org

We are committed to responding to privacy-related enquiries in a timely and responsible manner.