Shipping Policy
Last Updated: August 3, 2026
Thank you for shopping with SHE – Satrang Handicraft Enterprise, the flagship social enterprise of Pahel Pakistan – An Initiative for Inclusive Human Development.
Every purchase you make supports women artisans, preserves Sindh’s rich cultural heritage, and promotes sustainable livelihoods. We are committed to delivering your handcrafted products safely, efficiently, and transparently.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During exhibitions, promotional campaigns, festivals, or peak shopping seasons, processing times may be slightly longer.
- As many of our products are handcrafted or made in limited quantities, certain items may require additional production time. Where applicable, customers will be informed before dispatch.
2. Shipping Within Pakistan
We deliver across Pakistan through reliable courier partners.
Estimated Delivery Times
| Destination | Estimated Delivery Time |
|---|---|
| Sindh | 2–4 Business Days |
| Punjab | 3–6 Business Days |
| Khyber Pakhtunkhwa | 4–7 Business Days |
| Balochistan | 5–8 Business Days |
| Gilgit-Baltistan & AJK | 5–10 Business Days |
Delivery times are estimates and may vary due to weather conditions, courier operations, public holidays, or remote delivery locations.
3. International Shipping
SHE ships selected products to international destinations.
International delivery times generally range between 7–21 business days, depending on the destination country, customs-clearance procedures, and courier services.
International shipping charges are calculated during checkout or provided through a custom quotation where applicable.
Customers are responsible for any customs duties, import taxes, VAT, or other government charges imposed by the destination country unless otherwise stated.
4. Shipping Charges
Shipping charges are calculated based on one or more of the following:
- Product weight
- Package dimensions
- Delivery destination
- Selected shipping method
Applicable shipping charges will be displayed during checkout before payment confirmation.
From time to time, SHE may offer free-shipping promotions, subject to specified terms and conditions.
5. Order Confirmation
Once an order is placed:
- You will receive an order-confirmation email or SMS.
- Our Customer Support team may contact you to verify your order before dispatch.
- Orders will be processed only after successful verification where required.
6. Order Tracking
Once your order has been dispatched, you will receive:
- Shipment confirmation
- Courier name
- Tracking number
- Tracking instructions
Customers can monitor shipment progress through the courier’s online tracking system.
7. Cash on Delivery (COD)
Cash on Delivery is available for eligible orders within Pakistan, subject to courier-service availability and order value.
Important: Payment must be made in full and in cash before opening the package. Do not transfer payment to a courier rider’s personal bank account, mobile wallet, or digital-wallet account.
SHE reserves the right to restrict COD services for certain locations or high-value orders.
8. Packaging
Every SHE product is carefully packaged to protect handcrafted items during transit.
Where possible, we use environmentally responsible and recyclable packaging materials that reflect our commitment to sustainability and responsible production.
Gift packaging may be available for selected products.
9. Delivery Delays
Although we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
- Weather conditions
- Natural disasters
- Public holidays
- Customs inspections
- Transportation disruptions
- Political events
- Courier delays
- Force majeure events
SHE shall not be liable for delays arising from circumstances beyond its reasonable control.
10. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
SHE is not responsible for delivery failures, delays, or additional charges resulting from incorrect addresses, incomplete information, or failure to receive a delivery.
Additional shipping charges may apply for re-delivery.
11. Damaged Shipments
If your order arrives visibly damaged:
- Inspect the package before accepting delivery whenever possible.
- Take clear photographs of the package and damaged items.
- Notify SHE within 48 hours of receiving the shipment.
- Retain the original packaging until your claim has been reviewed.
Claims submitted after this period may not be eligible for replacement or compensation.
12. Lost Shipments
If your shipment appears to be lost in transit:
- Contact our Customer Support team immediately.
- We will coordinate with the courier to investigate the shipment.
- If the shipment is confirmed as lost, we will arrange an appropriate resolution, which may include a replacement or refund, subject to our investigation and applicable policies.
13. Multiple Shipments
Orders containing multiple handcrafted products may occasionally be dispatched separately to help ensure timely and secure delivery.
Customers will receive separate tracking details for each shipment where applicable.
14. Sustainability Commitment
SHE is committed to reducing the environmental impact of its logistics operations by:
- Using recyclable packaging wherever possible.
- Minimizing unnecessary packaging materials.
- Promoting zero-waste production.
- Supporting climate-conscious practices throughout our supply chain.
Every shipment reflects our commitment to responsible craftsmanship and environmental stewardship.
15. Contact Us
If you have any questions regarding your shipment or delivery, please contact:
SHE – Satrang Handicraft EnterpriseFlagship Social Enterprise of Pahel Pakistan – An Initiative for Inclusive Human Development
Email: info@shehandicrafts.org
Our Customer Support team will be happy to assist you with your order and delivery enquiries.